All customer-service topics
E-book withdrawal
What applies when you want to withdraw from a digital book purchase.
Draft
This is a draft text. A lawyer still has to check it and it is not final. No rights can be derived from it.
Digital books are available immediately
An e-book can be read right after payment. For digital content that is delivered immediately, the statutory right of withdrawal can lapse if you expressly agree to that beforehand.
That is why we ask for this consent at checkout. Without your consent we do not start delivery right away.
Is something wrong with your order?
Did you get the wrong book, were you charged twice, or does the book not work? Contact us and we will look into it with you.
Final text to follow
The final terms will be drawn up by a lawyer. Until then this text is only an explanation in draft.